FAQ
Lioren Jewels FAQ
Welcome to our FAQ page. Below you'll find answers to some of the most common questions about Lioren Jewels, including our materials, sizing, customization, shipping, and more.
JEWELRY & MATERIALS
Q: What materials are used in Lioren Jewels pieces?
A: We use only high-quality metals such as 925 sterling silver, 18k gold vermeil, solid gold, and rhodium plating. Certain fundraiser pieces use 316L stainless steel. Stones include natural and lab-grown birthstones. Each product page lists the exact materials.
Q: Are your pieces hypoallergenic?
A: Yes. All our pieces are nickel-free and designed to be gentle on sensitive skin.
Q: Will my jewelry tarnish?
A: With proper care, Lioren Jewels pieces will retain their beauty for years. See our Jewelry Care Guide for detailed instructions.
SIZING & FIT
Q: How do I find my ring size?
A: Use our Sizing Guide with measuring instructions.
Q: Do you offer size options for bracelets and necklaces?
A: Yes. Most bracelets and necklaces come with size options or adjustable features. Use our Sizing Guide to find your perfect fit.
PERSONALIZATION & CUSTOM ORDERS
Q: Can I personalize my jewelry?
A: Many of our pieces offer engraving, birthstone selection, and initials. Customization options are listed on each product page.
Q: Can I request a fully custom design?
A: At this time, we do not offer fully bespoke designs. However, we’re happy to guide you to pieces that align with your vision.
SHIPPING & RETURNS
Q: How long will it take to receive my order?
A: All Lioren Jewels pieces are made-to-order. Production takes 4-6 weeks, followed by shipping time based on your location. Tracking is provided once your order ships.
Q: Where do you ship?
A: We currently ship throughout the U.S. and internationally to select countries.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for non-custom pieces in original condition. See our Refund Policy for details.
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Shop Pay, and major credit/debit cards.
Q: Can I use multiple discount codes?
A: Only one discount code can be used per order, unless otherwise specified.
Q: I made a mistake on my order. Can I change it?
A: Contact us at info@liorenjewels.com within 6 hours of placing your order. We’ll do our best to make adjustments if the item hasn’t been processed.
GENERAL
Q: Where is Lioren Jewels based?
A: We are proudly based in the United States.
Q: Do you offer gift packaging?
A: Yes! Each piece comes in our signature microfiber pouch, with optional gift messages available at checkout.
Q: How can I contact customer support?
A: Email us at info@liorenjewels.com or use the Contact page. We typically respond within 1-2 business days.
Still have questions? We’re here to help. Email us at info@liorenjewels.com or use our Contact page.