Lioren Jewels FAQ
Welcome to our FAQ page. Below you'll find answers to some of the most common questions about Lioren Jewels, including our materials, sizing, personalization, shipping, and more.
JEWELRY & MATERIALS
Q: What materials are used in Lioren Jewels pieces?
A: Lioren Jewels uses 925 sterling silver as its core metal, finished with an anti-tarnish treatment designed to help preserve its natural luster and reduce tarnishing over time.
Select mixed-metal designs may be available with 14k solid yellow or rose gold accents.
Stones may include natural or lab-grown gemstones, depending on the design. Each product page lists the exact materials used in that piece.
Q: Are your pieces nickel-free?
A: Yes. Our sterling silver pieces are nickel-free.
Q: Will my jewelry tarnish?
A: Sterling silver can naturally tarnish over time. Our sterling silver pieces receive an anti-tarnish treatment to help slow that process and preserve their finish. Proper care and storage will also help maintain the appearance of your jewelry.
See our Jewelry Care Guide for detailed care instructions.
SIZING & FIT
Q: How do I find my ring size?
A: Use our Sizing Guide for measuring instructions.
Q: Do you offer size options for bracelets and necklaces?
A: Yes. Most bracelets and necklaces come with size options or adjustable features. Use our Sizing Guide to find your perfect fit.
PERSONALIZATION & CUSTOM ORDERS
Q: Can I personalize my jewelry?
A: Many of our pieces offer options such as engraving, birthstone selection, initials, or other personalization. Available options are listed on each product page.
Q: Can I request a fully custom design?
A: At this time, we do not offer fully bespoke designs. However, we’re happy to guide you to pieces that align with your vision.
SHIPPING & RETURNS
Q: How long will it take to receive my order?
A: Fulfillment time depends on whether your piece is made-to-order or Ready-to-Ship.
Made-to-order pieces are submitted for production in monthly batches on the 15th. Once submitted, production typically takes approximately 4–6 weeks, followed by final inspection, packaging, and shipping.
Ready-to-Ship pieces have already been completed and are typically processed for shipment within 1–2 business days.
Tracking is provided once your order ships.
Q: How does monthly made-to-order production work?
A: Made-to-order pieces may be purchased at any time.
Orders placed on or before the 15th are included in that month’s production batch. Orders placed after the 15th are included in the following month’s production batch.
The 4–6 week production timeline begins once your order enters its scheduled production batch, not on the date your order is placed.
For complete production and shipping details, please see our Shipping Policy.
Q: What does Ready-to-Ship mean?
A: Ready-to-Ship pieces have already been completed and are not part of our monthly made-to-order production schedule. Unless otherwise noted on the product page, Ready-to-Ship pieces are processed for shipment within 1–2 business days.
Q: Where do you ship?
A: We currently ship throughout the U.S. and internationally to select countries.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for eligible non-custom pieces in original condition. See our Refund Policy for complete details.
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Shop Pay, and major credit/debit cards.
Q: Can I use multiple discount codes?
A: Only one discount code can be used per order, unless otherwise specified.
Q: I made a mistake on my order. Can I change it?
A: Contact us at info@liorenjewels.com within 6 hours of placing your order. We’ll do our best to make adjustments if the item hasn’t been processed.
GENERAL
Q: Where is Lioren Jewels based?
A: We are proudly based in the United States.
Q: How is my jewelry packaged?
A: Every Lioren Jewels piece is presented in our signature packaging, designed to feel thoughtful, polished, and ready for gifting or keeping.
Q: How can I contact customer support?
A: Email us at info@liorenjewels.com or use our Contact page. We typically respond within 1–2 business days.
Still have questions? We’re here to help. Email us at info@liorenjewels.com or use our Contact page.